Refund Policy

1. Failed generations: automatic credit refunds

If a generation can't be completed for a technical reason, or an AI provider's safety filter rejects it, the credits you spent are returned to your account automatically. The refund shows up in your credit history.

2. Unused credit packs: full refund within 14 days

If you haven't used any of the credits from a credit pack, you can ask for a full refund within 14 days of buying it. When the refund is made, the credits from that pack are removed from your account.

3. Credits you've already used

Once you've made at least one generation with credits from a purchase, that purchase has been delivered and used, so it can't be refunded, except where the law requires it (see section 7).

If you think you were charged by mistake, or a problem on our side stops you from using your credits, email us. We'll fix the problem, and if we can't, we'll refund the value of the credits you couldn't use.

4. If you don't like a result

AI models give a different result every time. Not liking an output isn't, on its own, a reason for a refund. Try adjusting your prompt or settings, or switch models and generate again. Each tool's page, such as Text to Video, explains what its models are good at.

5. Canceling a subscription

You can cancel anytime from Billing using "Manage subscription", which opens Dodo Payments' secure customer portal. Cancellation takes effect at the end of the period you've paid for:

• Until then, your plan's benefits continue, and on a yearly plan the remaining monthly credits are still added.
• You won't be charged again.
• There's no partial refund for the rest of the current period.
• Credits already added stay in your account and don't expire.
• If you change your mind before the period ends, you can undo the cancellation from the same page.

If you can't reach the portal, email [email protected] from your account's email address and we'll cancel it for you.

6. Refunds on subscription payments

If you haven't used any of the credits added by a subscription payment (the first payment or a renewal), you can ask for a refund of that payment within 14 days of the payment date. When it's refunded, your subscription ends and the credits added by that payment are removed from your account.

Once you've used any of those credits, the payment can't be refunded, just like a credit pack. The same rule applies to the difference you pay when you upgrade your plan.

7. Right of withdrawal for consumers in the EU and UK

If you're a consumer in the European Union, the European Economic Area, or the United Kingdom, you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content and services that start right away, like credits, the law lets that right end once you've started using what you bought, as long as you agreed to that first. Here's how it works on Klakix:

• When you buy, you ask us to make your credits available immediately, and you acknowledge that you lose the right of withdrawal for credits once you use them.
• Within 14 days, you can withdraw from any purchase whose credits you haven't used, and get a full refund. This is the same as our 14-day refund in sections 2 and 6.
• After you've used credits from a purchase, the right of withdrawal no longer applies to that purchase.

To withdraw, email us a clear statement that you want to cancel the purchase, within the 14 days. If the law where you live gives you more than this policy, for example a proportionate refund for part of a subscription period, you get what the law gives you.

8. How refunds are paid

All payments on Klakix are processed by Dodo Payments as merchant of record, so refunds are also made by Dodo Payments, to the card or payment method you used. Any tax charged on the payment is refunded with it. Depending on your bank, it usually takes 5 to 10 business days to show up. When a payment is refunded, the credits it added are removed from your account. If some of them have already been used, only what's left is removed.

9. Disputes and chargebacks

If something looks wrong with a charge, please email us before you contact your bank. We can usually fix it faster. If you open a dispute or chargeback, we may pause purchases on your account while it's reviewed, and if the payment is returned to you, the credits it added are removed.

10. Deleting your account

If you delete your account, any remaining credits are deleted and aren't refunded, and any active subscription is canceled immediately with no partial refund for the current period. If a purchase still qualifies for a refund, ask for it before you delete your account. If we close your account for breaking our rules, we'll consider a refund of unused credits on request.

11. How to ask for a refund

Email [email protected] from your account's email address. Include the order or invoice number from your Dodo Payments receipt and a short note on why you're asking. We'll get back to you within 14 days at the latest, usually much sooner.

12. Your legal rights

This policy doesn't limit any rights you have under the mandatory consumer protection laws of the country where you live.

This document is written in English, and the English version is the governing version for Klakix. If we ever provide a translation, it is for convenience only.